Purchase Policy

Please choose your purchase carefully.

All return items are subject to a 30% restocking fee and our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
If 30 days have passed since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and presentable for sale.
To complete your return, we require you to contact us (sales@poolequip.com.au) to be assigned a Return Merchandise Authorisation Number and you will need to provide your receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where refunds will NOT be granted:

The item is not in its original condition.
The item is damaged due to misuse.
The item is missing parts for reasons not due to our error.
The item is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain period of time.

Late or missing refunds
If you haven’t received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@poolequip.com.au.

Sale Items
Only regular priced items may be refunded unfortunately, sale items cannot be refunded.

Exchanges
Poolequip does not offer exchange on purchases. If you have a defective item or a warranty claim, please fill out a warranty request form and we will forward it on to the manufacturer.
If you need help with lodging a warranty request please email sales@poolequip.com.au

Shipping
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund even is the item stated Free Shipping.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance without, cannot guarantee that we will receive your returned item.

We deliver products using Australia Post. Shipping costs are influenced by the size and weight of the product and your location.

Free Delivery
Free delivery is limited to selected areas Free Delivery may not apply to some orders, this includes Remote locations, Special Orders and Bulky Items.

Regional Delivery
Regional and country areas are classed Non-Metro Deliveries. Regional deliveries may incur different charges and delivery times. Exact shipping costs of Non-Metro Delivery are calculated in the shopping cart and will be added to the order total before checkout.

Same Day Dispatch
Orders are dispatched same business day when in stock.
Same day dispatch cut off is 2.00pm AWST (GMT +8.00).

Authority to Leave
All orders are sent with signature required, if no one is home to receive the order a card will be left and the package will have to be collected from your local post office.
Please note in this case Poolequip is not responsible for the loss or damage of goods after they have left our warehouse.